Terms & Conditions

We confirm the scope and price before starting. A fixed-price quote covers the work described in that quote. Where work is estimated or billed by time, we explain the basis of the estimate. Changes to scope, additional work and third-party costs require your approval before we proceed.

Your written agreement may contain project-specific terms. Any variation must be agreed by both parties; these website terms do not automatically change an existing client agreement. Sending an enquiry does not commit you to buying a service.

All published prices are in Australian dollars and include GST unless expressly stated otherwise. Our standard hourly rate is $180 including GST. Any discounted rate applies only to the agreed package or arrangement.

Invoices are payable by the due date shown, normally within seven days unless the quote, payment plan or service agreement states otherwise. Project deposits and progress payments follow the agreed schedule. Contact us promptly if there is a payment issue or invoice dispute.

If an undisputed payment is overdue, we may pause further work after notifying you and giving you a reasonable opportunity to resolve it. Changes to an existing live hosting or support service are governed by that service’s agreed terms. No automatic late-payment penalty applies under these terms.

The small business starter package is a custom one-page WordPress website. You can pay $275 per month for 6 months ($1,650 total), or $1,500 with $750 deposit and $750 before launch. Both options include GST and the first year of hosting.

The six-month option spreads the cost of the build. It is not a month-to-month website rental. Build payments finish after six payments; hosting renewals and any optional care or support services are separate.

A straightforward starter website can be live in as little as seven business days after we receive your content and first payment. This is the earliest possible turnaround, not a guaranteed deadline. Availability, agreed scope, content, approvals and prompt feedback affect timing. We confirm your expected launch date before starting.

You provide the business information, images, access and feedback needed for the agreed work. A service list and a couple of paragraphs about your business are usually enough to begin a starter project, and we can help expand the content. You must check the accuracy of the final wording and confirm that you have permission to use supplied material.

The quote explains the included revisions. Additional pages, features, integrations or revisions outside the agreed scope are discussed and priced before proceeding. Delays in content or approvals may require the project to be rescheduled.

You retain ownership of your own content, branding and other material supplied for the project. Ownership of the custom website work we create for you transfers after the agreed build price is paid in full, except for third-party software, licensed assets and our pre-existing tools.

On the starter payment plan, you have permission to use the completed live website for your business while making the scheduled build payments. The site can launch before the last payment. Handover of the custom work follows full payment and the agreed scope.

WordPress, Shopify, BigCommerce, themes, plugins, fonts, stock assets and other third-party products remain subject to their own licences. A website build does not transfer ownership of a platform or provide perpetual access to paid third-party subscriptions.

Please contact us in writing as soon as possible if you need to cancel or delay a project. For a starter website, build payments are non-refundable for a change of mind once work has begun. When the agreed build has been fully completed, including where it has already launched, the remaining build balance stays payable under the agreed payment schedule.

Cancellation before work starts, arrangements for work stopped before completion and any approved non-refundable third-party costs must be set out in your written agreement before payment. Do not assume cancellation ends other hosting, domain, care or platform subscriptions.

These change-of-mind rules do not remove any right to a refund, cancellation or other remedy under Australian Consumer Law. If we cannot provide the agreed service, we will discuss the appropriate remedy rather than relying on a blanket no-refund rule.

Prepaid blocks of 3 hours ($480), 5 hours ($800), 10 hours ($1,600) are available at $160 per hour including GST. They cover agreed updates, troubleshooting or development, and are paid before the work is scheduled.

Blocks are valid for 36 months from purchase. Unused hours expire after that period. There is no automatic renewal and no change-of-mind refund for unused hours. Your statutory refund and other remedy rights remain unaffected.

Investigation, implementation and testing count towards the hours used. We provide a summary of completed work and remaining time. Extra work or costs require approval. Buying hours does not guarantee immediate availability, emergency response or completion of work exceeding the block. Prepaid blocks do not automatically include regular WordPress care, hosting or third-party subscriptions.

Website care and support cover the inclusions confirmed for your site. WordPress care includes agreed software updates, security measures, monitoring, backups and checks after updates. It does not guarantee that a site will never be hacked, suffer downtime or encounter a software conflict.

Monthly support plans include the agreed allowance. Unused support time rolls forward for up to 3 months, using the oldest hours first. The Website Care + Support plan can bank up to three hours, and Ecommerce Support up to nine hours, in addition to the current month’s allowance. Unused hours expire at the end of their rollover period. Routine care is separate from the support allowance.

We confirm billing, cancellation and response arrangements before you subscribe. Monthly support is paid in advance with 30 days’ written notice to cancel. A response target means an initial response, not guaranteed completion within that time. Support is scheduled during Monday to Friday, 9 am–5 pm Queensland time, excluding public holidays unless another arrangement is agreed.

Additional development, larger projects, emergency recovery, hosting and third-party charges are separate unless expressly included. We agree additional work and costs before proceeding.

Hosting, domain registrations, renewals and email services have their own inclusions, billing periods and provider requirements. The starter package includes one year of hosting; subsequent hosting is a separate renewal. We confirm renewal pricing and any changes before you commit.

Domain registration depends on availability and the registry’s eligibility rules. You must provide accurate registrant information and maintain eligibility. Third-party registration and subscription charges may be non-refundable once incurred; we identify these before proceeding. Any statutory remedy rights still apply.

Google Workspace, Microsoft 365 and other provider subscriptions are separate from setup or support charges. Website moves and migrations are scoped individually, including the data, redirects, access and launch steps involved.

Platforms, registrars, apps, payment providers and external integrations are operated by their respective providers. Their availability, prices, features and policies may change. We explain relevant dependencies and obtain approval for additional work where needed.

We do not promise a particular search ranking, sales volume or business result. Our services remain subject to the agreed scope and any applicable consumer guarantees.

We may ask to show a completed, publicly available project in our portfolio. Please tell us before launch about any confidentiality restrictions or launch embargo. Non-public business information and credentials are not included in portfolio examples.

Personal information is handled as described in our privacy policy. Use the agreed secure access process for credentials; do not send them through the public enquiry form.

Nothing in these terms excludes, restricts or modifies consumer guarantees or other rights and remedies that cannot lawfully be excluded under Australian Consumer Law. This applies alongside the payment, expiry and change-of-mind rules above.

If something is wrong, email support@abpages.com with the project or invoice reference and the issue you would like resolved. We will review the details and discuss the next step with you. For a new project, contact sales@abpages.com.