Frequently Asked Questions

Our starter website is $1,500 including GST for a professional one-page WordPress website, with content help, setup and your first year of hosting included. Prefer monthly payments? Pay $275 per month for 6 months, totalling $1,650 including GST. Both options include the same website.

Larger websites, online stores and migrations are quoted individually. The cost depends on the number of pages, design requirements, functionality and any content or data that needs to be moved. We’ll agree on the scope and price before work begins.

Once your content and first payment are received, we can get a straightforward one-page website live in as little as seven business days. Timing depends on availability and prompt feedback. We’ll confirm your expected launch date before starting.

Larger websites and ecommerce migrations need more planning. We’ll confirm a realistic timeframe with your quote, allowing for design, development, your feedback and testing before launch. Let us know if you have a particular deadline.

Start with a brief outline of your business, who you want to reach and what you need the website to do. For the one-page starter package, a service list and a short business bio or a couple of paragraphs are enough to get the copy started. Damien can help expand your notes into website content for you to review and approve. Your logo, contact details and any suitable photos are also helpful.

If you already have a website, we’ll let you know what access is needed for the work. Extra pages, extensive copywriting or help sourcing images can be scoped separately, with any additional cost agreed before starting.

It depends on what you need to sell, manage and connect to your website. We work with WordPress for business websites, Shopify and BigCommerce for online stores, and WooCommerce for ecommerce within WordPress.

We’ll help you choose based on your products, budget, integrations and how you want to manage the site. If you already have a website, we’ll also consider whether improving it or moving to another platform is the better option.

Our hourly rate is AUD $180 including GST. Send through the work you need done so we can estimate the time or provide a fixed quote where appropriate.

Yes, when the website is built with an admin system such as WordPress, Shopify or BigCommerce. We can show you how to manage the content you need to update. More involved design or development changes can be handled separately.

Responsive layouts are part of the build. We check the important page layouts, navigation and forms at desktop and mobile sizes so customers can use the site on different screens.

We build with clear page structure and consider titles, descriptions, internal links and indexing requirements. For a rebuild or migration, we also review important existing URLs and redirects. Rankings depend on more than the build and cannot be guaranteed.

Provide editable text, organised by page or section, along with the best-quality original images you have. Original logo artwork and any brand guidelines are helpful. Please supply images and content you have permission to use.

We’ll explain the handover and access arrangements for your chosen platform in the project scope. Custom work, third-party themes, apps, plugins and hosted services can have different licence conditions.

Look at relevant completed projects, client feedback, experience with your platform and who will support the site after launch. Ask for a clear scope and understand what is included in the price. Our portfolio and client reviews are available for you to explore.

Email Damien at sales@abpages.com or use the enquiry form for a new project. We can arrange a meeting when useful. Existing clients can email support@abpages.com or use the client support ticket system.

Yes. We offer website maintenance, development and ongoing support, along with WordPress hosting, domain management, DNS and email assistance. Shopify and BigCommerce include hosting within their platforms; we can help with store updates, troubleshooting and further development.

Your starter website includes the first year of hosting. Ongoing hosting, maintenance and additional work are priced separately, with the inclusions agreed so you know what is covered.

WordPress and its plugins need updates over time. Some add improvements or fix bugs; others patch security weaknesses that attackers could use. Leaving the software out of date can increase the risk of your website being compromised or parts of it stopping working.

The care plan gives Damien responsibility for those updates, with extra protection, monitoring and backups. You can concentrate on your business while someone who knows your website looks after its software.

The plan includes WordPress and plugin updates, security patches and checks after updates to help catch compatibility problems. An additional Cloudflare firewall helps filter harmful traffic before it reaches your website.

An uptime monitor checks whether your website is responding every 20 minutes. We also keep an extra set of offsite backups, separate from the hosting backups, and care-plan clients receive priority support from Damien.

Care starts at $38.50 per month including GST for a simple WordPress website. WooCommerce stores and sites with more complex plugins or functionality need additional maintenance, so we review your website and confirm the monthly price before starting. Hosting, content changes and development are separate services.

Security patches close known weaknesses, and the Cloudflare firewall adds another layer of protection against harmful traffic. These measures help reduce the risk of hacking; no website can be guaranteed immune to every attack.

Monitoring helps us spot availability problems, and offsite backups provide an extra recovery option if something goes wrong. The care plan combines these measures with regular software maintenance.

Care-plan support requests receive priority in Damien’s support queue. Email support@abpages.com or open a support ticket so the issue can be tracked and assessed.

The plan’s response arrangements and scope are confirmed before starting. Priority support does not include unlimited content changes or development; any additional work is discussed and quoted separately.

Send through your website address and the help you need. We’ll review the platform, existing setup and any known issues before confirming whether we can take it on and whether initial work is needed.

No. Routine WordPress care and development time are scoped separately. A support plan can include a monthly allowance for agreed changes; extra work is discussed before it is carried out.

We manage the updates and check the website afterwards to help catch compatibility problems. The extra offsite backups provide a recovery option if something goes wrong. Your plan will set out the troubleshooting and recovery work included; issues involving unsupported plugins, existing faults or substantial development may need a separate quote.

The Website Care + Support package includes one hour of changes per month, separate from routine technical care for a simple WordPress site. Ecommerce Support includes three hours of store support and development; WooCommerce technical care is quoted separately.

The allowance covers time spent on your requests, including investigation, implementation and testing. We agree priorities and provide a summary of the work and time used.

Unused support and development hours can be carried forward for the next three months. Any hours still unused at the end of that period expire. We use the oldest banked hours first.

You can carry over up to three hours on Website Care + Support or nine hours on Ecommerce Support, in addition to your current month’s allowance. This gives you flexibility when you need fewer changes one month and more the next.

Banked work is scheduled with Damien according to the tasks and availability; it does not guarantee immediate completion. Rollover applies to the support and development allowance, not routine WordPress maintenance.

We use your available monthly and banked hours first. If you need more time, we confirm the additional cost before proceeding. You can approve the extra work, defer it, or request a separate quote for a larger project.

New websites, migrations, substantial new features and redesigns are quoted separately. Hosting, domains, email services, paid themes, licences and subscriptions are additional costs.

Yes. Prepaid blocks of 3, 5 or 10 hours are available at $160 per hour including GST, compared with the standard $180 hourly rate. That saves $20 for each hour purchased.

Pay in advance for agreed website updates, troubleshooting or development. Send requests by email or support ticket; we agree the tasks and schedule the work with Damien. Investigation, implementation and testing count towards your hours, and you receive a summary of work completed and time remaining. Any additional work and cost are agreed before proceeding. Package terms are confirmed before payment.

Prepaid hours cover the work you request and agree with Damien. They do not automatically include regular WordPress updates, security monitoring or backups. Ongoing WordPress Website Care is a separate monthly service, and you can have a care plan alongside a prepaid block for occasional changes.

Prepaid support hours are valid for 36 months from purchase. Unused hours expire after that period, and blocks do not renew automatically. They are not refundable for a change of mind.

This does not affect any refund or other remedy you are entitled to under Australian Consumer Law. We confirm the work and scheduling before you purchase a block.

Yes. We can help with theme changes, troubleshooting, configuration and ongoing development. Send your store address and a description of what you need.

Often the existing theme can be customised. We’ll assess its condition and limitations before recommending whether to retain it or plan a new design.

Store setup and practical training can be included in the scope. Training is based on the tasks your team needs to handle, such as products, orders and content.

That depends on your catalogue, integrations, workflow and costs. We work with both platforms and can help assess the options before you commit to a migration.

We quote after reviewing your store. Catalogue size, data requirements, product options, theme design and integrations all affect the work involved. Send your current store address and a brief outline of what you need, and we’ll confirm the scope and price.

Shopify subscriptions, paid themes, apps and any migration tools are identified separately so you can assess the ongoing costs as well as the build.

The theme needs to be rebuilt or replaced for Shopify. We can use your current design as a reference or work with you on a new Shopify theme, with the approach agreed in the quote.

The quote depends on your catalogue, the data to move, design requirements and the plugins or integrations your business relies on. Send your current store address and a short outline of what you need. We’ll review it and confirm the migration scope, pricing and any separate Shopify, app or theme costs.

Your WordPress theme and WooCommerce plugins do not run on Shopify. We can use your existing design as a reference, then configure or develop a Shopify theme and review suitable replacements for the plugin features you need.

We plan redirects, preserve useful content and metadata, and check the new site before launch. Rankings and traffic can fluctuate while search engines process a migration, so unchanged rankings cannot be guaranteed.

We review the records and fields available from your existing platform and agree what will be transferred. Some data needs different mapping or a separate migration tool, and we check the imported records before launch.

Your current store can remain available while the new store is built. We plan the final data update and domain change with you to minimise disruption, including how orders and stock changes during the transition will be handled.

We check how your email is hosted and preserve the required DNS records when changing the website connection. A website migration does not automatically require an email migration.